Services and care:
Opening hours and accessibility:
The surgeries are open daily Monday to Friday from 8:00 am to 5:30 pm, except bank holidays.
For your convenience, we also offer an Extended Hours service on Saturday mornings from 9 – 12 for pre-booked appointments. This is to help patients who work during the week to get an appointment with a doctor.
St Augustine's Surgery closes for lunch at 1:00 pm to 2:00 pm but phone calls and emergencies will be taken care of at Fairstead Surgery during this time.
A receptionist is always available to answer phone calls during surgery opening hours.
Both surgeries are suitable for disabled patient access.
Surgery hours:
|
Monday to Friday |
8:00 am – 5:30 pm |
On call service (Monday - Friday) |
5:30 – 6:30 pm |
Appointments:
Appointments with doctors are available on the day, or pre-booked up to one month in advance.
If it is not possible to keep to an appointment please contact the surgery so the slot can be open for other patients.
GP Surgery Times:
| Monday to Friday 8:30am to 11:30am | Afternoon surgeries vary between 2:30pm and 5:30pm daily. Details are available from the reception team. |
Home Visits:
We also offer home visits for medical emergencies.
These are for genuine housebound emergencies only. Please ring the receptionist before 11:00am if possible. Our receptionists will ask for brief details of the medical problem, a contact number and the address to visit. The visiting Doctor may telephone you prior to the visit to assess the situation.
Clinics:
The practice nurses run clinics and have general nursing appointments available for booking. Specific nursing clinics are:
|
Diabetic care Respiratory care Heart clinic |
Well Woman Travel advice Child immunisations |
Sexual health Family planning Phlebotomy |
Other Services:
The Practice provides minor surgeries and full range of family planning (including Coil and Nexplanon). Anti-coagulent Clinic.
Additional services are provided by visiting health care professionals. For example:
|
Counselling Dietetics Midwifery |
District Nursing Health Visiting Health Trainer |
Drug and alcohol clinics Smoking cessation clinics |
Repeat prescriptions:
Requests for repeat prescriptions should be made on the right hand side of the prescription form, including full details of the prescription medication. Please indicate by a tick or cross against the items that are required, items that are not required should be left blank. If you cannot find the right hand side of this form, our receptionists have blank forms that you can fill in – please complete full details (including name and strength) of the medication you are requiring.
Requests are processed, within 48 hours of receipt.
Prescriptions can be sent directly to the pharmacy of your choice for you to collect there. If you wish to nominate a pharmacy please speak to the reception staff.
From time to time you will be asked to see the Doctor regarding your medication, this is to monitor your illness and ensure the medication is still effective and appropriate.
Test Results:
It is not always possible to give full test results over the telephone, especially if the result is complicated or the doctor wants to see you.
Test results may only be given to the person who had the test taken, unless specific consent is given. The reception staff may check details with you to confirm your identity.
Surgery Pod:
The surgery at Fairstead has a touch screen computer for the use of patients, on this you can record some medical information, and take your own measurements; these will record into your medical records.
Blood pressure readings can be taken and recorded without the need for an appointment.
Out Of Hours:
The PCT has arranged for the East of England Ambulance Service to provide emergency Out Of Hours cover. When the surgery is closed you can access this service, by telephoning 01603 488488.
Patient Participation Group (PPG) or Representation Group (PRG):
The group meets regularly with the Practice, which allows the discussion of patient's views and opinions relating to the Practice and it's services. This helps to inform decisions and prioritise the development of new services.
Participation can be via email if you do not wish to attend meetings, please ask for a form at reception. For further information about attending the group, please ask the reception team or refer to the notice board in the waiting area.
New Members are always welcome.
CCTV:
Closed circuit television (CCTV) is installed at the Surgery for the purposes of security of the staff, patients, and premises. A copy of the policy and code of practice is available upon request from the Practice Manager.
This website was created by Nadeem Ahmad, 2008. All content on this website is copyright to Fairstead and St Augustine's Surgeries unless stated otherwise. Last update: 07/03/2013